Canada's Phoenix pay system, a nightmare for federal employees

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Ottawa, May 11 (Canadian-Media): More than half of all federal public servants had been plagued by more than 600K pending cases in Canada's Phoenix pay system, media reports said. 

Canada's Phoenix pay system/Facebook page

​More than half of all federal employees, had reportedly, suffered a pay problem.

Reportedly since March 21, only 5,000 problematic cases, with financial implications for public servants,  could be settled.

Approximately 372,000 cases, as of May 2, with immediate consequences on the salaries of civil servants, were still pending. 

A total of 607,000 cases are still pending at the pay centre in Miramichi, N.B., revealed Thursday by the Ministry of Public Services and Procurement, the department of the Government of Canada responsible for the government's internal servicing and administration.

The distribution of the pending cases are: 452,000 with financial implications for public servants; 101,000 without financial impact; 14,000 are related to collective agreements; 40,000 must be closed.

This was in spite of the investment of nearly $1 billion by federal government to launch and troubleshoot the system.

Latest budget released by the federal  government included $16 million to find a replacement for the pay system.

In the meantime, the workflow of its Phoenix support workers in Miramichi is being changed to a "pay pod" model where troubleshooters are assigned to specific departments.