#CTA; #DelayedFlight; #DelayedFlightCompensation; #Over3000CompnsationComplaints
Ottawa, Feb 27 (Canadian-Media): About 3,000 travelers lodged complaints with Canadian Transportation Agency (CTA) over delayed flight compensation in just an eight-week period media reports said.
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Even after the introduction of new regulations by Ottawa on Dec.15 that mandate compensation of up to $1,000 for flight delays and cancellations that were within the airline's control, many passengers claims were rejected.
Only 570 complaints were selected by the CTA for an inquiry; 378 of them involved Air Canada, the country's largest airline, and the rest scattered among Sunwing, WestJet, Air Transat, Swoop and United Airlines.
The CTA said it lacked the resources to investigate all of the complaints as part of the inquiry adding that the remainder will be dealt with at a later date.
But timeline for resolving the remaining cases was not provided by CTA.
Consumer advocate John Lawford said that the problem was due to each airlines following their own complaints process and added,
"In order to bury the hatchet on all this, the minister should issue actual regulations," he said.